Terms of service

Your acceptance of the Terms and Conditions is given when you make a purchase from the Huer website. It is important to read these Terms and Conditions carefully before buying goods from our website.

By using the Huer web services you are agreeing to all of the Terms and conditions stated, which may be updated from time to time. It is important you read the terms to take notice of any changes made.

We will endeavor to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible.

Placing an order 

Remember to check your account and delivery information to ensure everything is correct before submitting your order as we may not be able to amend it!
When you submit an order, we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Only when your order has been shipped the order has been accepted.
You will also receive a shipping confirmation email once this has taken place. If we are unable to supply you with a product, we will inform you of this in email and offer you an alternative if applicable. 

12 Month Guarantee

We offer a 12 month guarantee that covers any accidental breakage or tarnishing. In the event of this occurring within the 12 month period since receiving your order, we will send out a replacement product. Only one replacement is included in this 12 month period. 

Our right to reject or cancel your order.

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any of the following reasons: 
— The product is not available / in stock
— Your billing information is not correct or not verifiable
— Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
— We have reason to believe that you are a selling our products with no prior agreement to do so
— We could not deliver to the address provided by you Due to an Event Outside Our Control
— In the event of misspelling, pricing or other errors or mistakes in the website information
Data Check: We may run some checks on your details before we ship your order. These checks may include verifying your address and checking for fraud. There are automated processes in place to filter out any suspicious orders which may be fraudulent. All fraudulent orders will be investigated and prosecuted if necessary.

Complaints

Intellectual property rights